Terms and Conditions

SENSATIONAL BEDS | Policies

Ordering from Sensational Beds is easy!

Buying Online

To buy online, simply follow these easy steps.

  1. Click ‘Buy Now’ on your product page (this will take you to the Shopping Cart)
  2. Check that the order is correct and select the ‘Checkout Now’ icon
  3. Complete Shipping / Billing details and select ‘Next’
  4. Ensure all the details are correct and select your method of payment (Please note that delivery costs are dependent on the information provided by you. Incorrect information may lead to additional delivery charges prior to delivery.) Select the ‘I Agree’ to the delivery terms, provided you have read and understood them and select ‘Next’
  5. You will now receive an order confirmation e-mail sent to the e-mail address you provided. Do not discard this confirmation e-mail.

Buying via our Stores

To purchase by telephone, simply call our Head Office on 011 465 3742

International Buyers

International customers can contact us on +27 11 465 3742

Need advice or more information?

You can contact Sensational Beds specialist sleep consultants through any one of our stores, available office hours Monday to Friday and on standby from 09:00 to 14:00 on Saturdays. Some of our stores are closed on Sundays. You can also e-mail us on info@sensationalbeds.co.za.

Methods of Payment

Cards

Sensational Beds accepts all major cards for payment. These include Visa, MasterCard and Visa Electron. All purchases from Sensational Beds are subject to payment upfront before delivery.

Bank Transfers (EFTs)

Sensational Beds accepts methods of payment made by electronic funds transfers (EFT’s) and bank deposits. All payments made by EFT or bank deposit methods will be processed and dispatched once payment is confirmed and cleared by our bank. All purchases from Sensational Beds are subject to payment upfront before delivery.

Cash on Delivery (C.O.D.)

Sensational Beds accepts cash or card on delivery (C.O.D.)

Bulk Orders

Sensational Beds understands that when you buy in bulk, you want to negotiate the best price. Contact Sensational Beds with your bulk buy requirements on ryan@sensationalbeds.co.za or contact our contracts division on +27 11 465 3742 and let us assist you in finding the right products at the best price.

Returns and Guarantees

The Sensational Beds takes pride in carrying the highest quality products and trust you customer service excellence that will surpass your highest expectations. Should you be unhappy with your purchase for any reason, feel free to contact our Returns Department, on accounts@sensationalbeds.co.za or +27 11 465 3742. Authorized returns will be accepted within 7 days of receiving your order, provided the item/s are unused, and still within its original packaging. No unauthorized returns will be accepted. All returns are subject to Terms and Conditions. Items which have been custom-made, personalized or manufactured in ‘special’ sizes will only be returned, refunded or exchanged, under the conditions set forward by the new Consumer Protection Act. All returns are subject to the Sensational Beds Terms and Conditions based purely in essence of the new Consumer Protection Act. Product guarantee and warranty packages are being held and determined by the manufacturer and not by Sensational Beds as the retailer (unless otherwise specified). The terms and conditions of these packages may vary depending on the manufacturer with regards to transport cost based on location, pro-rata calculation methods during warranty period, abuse of product and many more.

Rush Orders

The Sensational Beds takes pride in providing customers with the highest quality and widest range of beds and mattresses in South Africa. With this promise, we use many outsourced companies to provide us with the means to deliver your purchase within the shortest time frame possible. We rely on the quick turn-around time in agreement with our suppliers and do our best to deliver your purchases on time, every time. We do, however, at times race against the clock to ensure your timely delivery, occasions where prompt delivery is not expected due to manufacturing delays or otherwise; you will be duly notified of this delay and Sensational Beds will guarantee your delivery as soon as the purchased products become available to us. Should you require your purchase with immediate effect, contact us as soon as possible with your special requirements and we will commit to doing everything possible to ensure the successful delivery of your purchase. Contact Sensational Beds on +27 11 465 3742 info@sensationalbeds.co.za.

Deliveries

Sensational Beds is fully equipped with a comprehensive fleet of reliable delivery vehicles coupled with a friendly fully-staffed delivery team. Our highly trained delivery staff are the core of Sensational Beds experience and take the greatest care when handling your orders; from the moment they pick up your purchase at the dispatch location to the moment they assemble your new product in your living space, rest assured that you will experience the best care, the best service and the utmost respect.

Delivery Time

Sensational Beds takes pride in offering a speedy response to your orders; from the initial purchasing phase to the final delivery date. All orders are subject to delivery within 2 – 15 working days, unless otherwise arranged or discussed with our dispatch department. Ensure you read all product descriptions when choosing your purchase as some products may contain ‘special delivery information’ or may only be available in certain provinces at this time. Where ever you see that ‘special delivery information’ is applicable, then the standard delivery procedure will be adjusted in accordance with these specifications.

Local Deliveries

On the day your delivery is scheduled, Sensational Beds dispatch office will contact you to inform you of your 2 hour delivery period. It is important to remain available during this 2 hour delivery period as a point of contact as well as for receiving your order. Should you not be available during this period, please contact our dispatch department as soon as possible to re-schedule your delivery. Early morning deliveries will be confirmed and arranged the previous day to ensure the successful delivery of your order. Our delivery teams are on the road between 07:00 and 20:00 each day, your 2 hour delivery period will be designated within this period. Please keep in mind factors which remain out of our control, such as; traffic, road blocks, weigh bridges, peak periods and seasonal tourist traffic. Should there be a delay in your delivery, you will be duly notified of this delay and Sensational Beds will guarantee your delivery as soon as possible. Should you not be available for the delivery period, but someone else will be available to accept the delivery on your behalf, please duly inform us in writing of this so that we can ascertain the appropriate request for identification, should this be necessary, upon delivery. The person signing for the acceptance of the delivery must be over the age of 18. Should there be no one available to accept the delivery; an additional re-scheduling delivery charge will become applicable. Should you require an update on your delivery schedule, delivery information or delivery confirmations, please feel free to contact Sensational Beds Dispatch on +27 11 440 7397 .

In-store Purchase Delivery Charges

Purchases made in Sensational Beds stores that require delivery are charged with a minimum delivery fee of R250.00 (South African Rands or ZAR), for all local deliveries within the diameters of the major hub locations (Cape Town, Johannesburg, Durban, Port Elizabeth, Pretoria). This delivery fee is subject to change without prior notice. Should the delivery of your order take place outside the specified major hub location, additional delivery fees are applicable, over and above the minimum delivery charge. For additional delivery fee quotations; feel free to contact the store at which you purchased or wish to purchase from. All contact details are available on the Contact Us page or Store Locator page.

Online Purchase Delivery Charges

Sensational Beds offers convenient, safe online shopping through our online sales order process. When purchasing online, delivery charges of your order may differ from in store, subject to the delivery location from all major designated hub areas (Gauteng, Kwa-Zulu Natal, Port Elizabeth and Cape Town). If you are an online customer, your delivery will be performed by means of our own service or sub-contractors, within these major designated hub areas. If you are uncertain of whether your delivery location falls within the major hub area, you are able to check with our head office on +27 11 465 3742 When purchasing online, ensure you provide the correct delivery and payment details when completing the online purchase form, to ensure the successful processing and delivery of your order. Delivery locations outside of the major designated hub areas, additional delivery fees are applicable. For additional delivery fee quotations, feel free to contact our head office on +27 11 465 3742 info@sensationalbeds.co.za.

Hub Areas

All major designated hub areas fall within a 50km radius of the hub city centre. Sensational Beds currently has Three designated hub areas located in major cities of South Africa. The hub areas (Pretoria, Johannesburg, and Nelspruit) are subject to change without any prior notice. Delivery locations outside of the major designated hub areas, additional delivery fees are applicable. If you are an online customer and are uncertain of whether your delivery location falls within the major hub area , Also please note that online delivery charges may differ from charges in store. For additional delivery fee quotations, feel free to contact the Head office on +27 11 465 3742 info@sensationalbeds.co.za.

Collections

Should you wish to collect your order personally, inform your Specialist Sleep Consultant, who will happily arrange for your order to be sent to your nearest Sensational Beds store for your convenience. In this case, please allow for 3 – 5 working days for the order to be successfully transferred from our warehouse or dispatch to the Sensational beds store of your choice. Please remember that when opting to collect your order, be sure to equip yourself with the required supplies and equipment required to transport the order safely home, although we may have specialized heavy duty packaging material at our warehouse, we cannot guarantee it will be effective enough for your purpose. Due to insurance constraints; Sensational Beds staff unfortunately cannot assist you with the loading or off-loading and securing of your order.

No minimum order requirement

There is no minimum order requirement on selected products offered by Sensational Beds. Upon purchasing, you will be provided with a quote for delivery, however; if you are unsure of any aspect of your new purchase; feel free to contact your Specialist Sleep Consultant.

Sensational Beds Best Price Guarantee or its FREE!!!

Sensational Beds guarantees the best prices. We will beat any advertised price; provided the product name and product is the same. If so your purchase is free. Should you find the same product advertised for less than your invoiced price within 30 days of your purchase, send us the advertisement and we will refund you for the price difference. This guarantee does not apply to sale items, demo models, special purchases and promotional items, nor is it applicable to merchandise offered for sale on auction sites. We reserve the right to alter, remove or revoke this guarantee and the terms and condition set within it, without prior notice.